z baji Privacy Policy

01Introduction and Scope

z baji is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") describes how your information is collected, used, disclosed, and protected when you use our services through the z baji website, mobile application, or any other digital channel.

This Policy applies to all z baji services — casino games, sports betting, virtual games, and any other features offered through our platform. By using our services, you are considered to have agreed to the terms set out in this Policy. Alongside this Policy, our Terms and Conditions also apply, which govern your account use and related matters.

02What Information We Collect

z baji collects various types of information to ensure safe and proper service. A detailed breakdown by category is provided below.

2.1 Registration Information

When you create an account on z baji, the following information is collected directly from you:

• Full name (as per National ID card)
• Mobile number and email address
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka)

2.2 Identity Verification Information (KYC)

For financial transactions and account security, z baji may request the following documents from you at certain stages:

• Copy of National ID (NID) or passport
• Driving licence (where applicable)
• Partial details of bank account or mobile banking information
• Selfie or live photo (to confirm identity)

2.3 Usage Information

The following information is recorded automatically while you use our platform:

• IP address and device identifier
• Browser type and operating system
• Date and time of login and logout
• Game history and betting records
• Details of deposit and withdrawal transactions
• Time spent on the site and pages visited

2.4 Communication Information

When you contact us via live chat or email, the content of that conversation and the time of contact are stored. This helps us improve service quality and resolve disputes.

2.5 Cookies and Tracking Technologies

z baji uses cookies, web beacons, and similar technologies to improve your browsing experience and analyse the performance of our services. You can control cookies by changing your browser settings, though this may limit some features.

03Purpose of Data Use

z baji uses collected information only for specific, defined, and lawful purposes. Information is not processed for any purpose beyond those stated.

1. Account management and identity verification: Information is used to create, maintain, and secure your account. Confirming age and identity is part of our responsible service.
2. Transaction processing: Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Fraud prevention and security: Usage information is analysed to detect unusual activity and protect your account from unauthorised access.
4. Customer support: When you contact our 24/7 live chat or email support, your account information is used to resolve your issue quickly.
5. Service improvement: User behaviour and preferences are analysed to improve the game selection, interface, and overall experience on our platform.
6. Bonus and promotion management: Transaction history is used to verify eligibility for and award welcome bonuses, weekly reloads, and other offers.
7. Legal compliance: Information is stored and processed as required to comply with applicable laws and regulations.

04Data Disclosure and Third Parties

z baji does not sell or commercially transfer your personal information to third parties. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, z baji works with trusted technology and payment partners, such as payment gateway operators, game software providers, and data hosting services. These partners are contractually bound to maintain our privacy standards.

4.2 Legal Requirements

Information may be disclosed if required by a court order, a lawful request from a government authority, or applicable law. In such cases, z baji will not provide any information beyond what is legally required.

4.3 Fraud and Crime Prevention

If serious fraud or criminal activity is suspected, limited information may be shared with relevant authorities or industry-level anti-fraud networks.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred as part of those assets. The protections in this Policy will continue to apply in such cases.

05Data Security Measures

z baji applies industry-standard technical and administrative measures to protect your information. Security is a core pillar of our platform.

5.1 Technical Security

• SSL encryption: All data transmitted through the website and app is encrypted using SSL (Secure Socket Layer) technology.
• Password hashing: Your password is never stored in plain text; it is secured using advanced hashing algorithms.
• Firewall and intrusion detection: Our servers are protected by multiple layers of firewalls and real-time intrusion detection systems.
• OTP verification: Two-step OTP-based verification is used for login and important transactions.
• Data backup: Regular backups reduce the risk of data loss.

5.2 Administrative Security

• Only authorised staff can access user data, and only on a need-to-know basis.
• All staff receive training on privacy and data protection.
• Every instance of data access is logged and regularly audited.

However, no data transmission over the internet is 100% secure. We apply the highest level of protection, but we want to be clear that no system is entirely free of vulnerabilities. Keeping your password confidential and avoiding login on unfamiliar devices is also important for your own security.

06Data Retention Period

z baji retains your information only for as long as it is relevant and necessary. The retention period depends on the nature and purpose of the data:

• Account information: Retained while the account is active and for a minimum of five (5) years after closure.
• Financial transaction records: Retained for at least five (5) years as required by law.
• KYC documents: Retained after account closure as required by applicable law.
• Support communications: Retained for two (2) years from the date of resolution.
• Cookie and session data: Retained from a few minutes up to one year, depending on type.

After the specified period, data is securely deleted or anonymised.

07Your Rights and Controls

You have specific rights over your own information. z baji fully recognises these rights and will help you exercise them.

7.1 Right to Access

You may request at any time to know what information z baji holds about you. We will respond within 30 working days of receiving such a request.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request a correction. Some information can be updated directly in your account settings; for other cases, please contact our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some data must be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

You may request that we stop using your information for a particular purpose, though this may affect your access to some services.

7.5 Opt-Out of Marketing Communications

If you do not wish to receive promotional emails or SMS, you can remove yourself by using the opt-out link in any message or by contacting our support team.

08Minors and Responsible Gaming

z baji strictly prohibits individuals under the age of 21 from registering or using our services. We actively enforce age verification measures.

Our platform strictly follows a responsible gaming policy. We monitor user behaviour and may take action if any unusual patterns are observed. Information collected for this purpose is used solely to protect the user.

If anyone suspects that a minor is using our platform, please notify our support team immediately.

09Cookie Policy Details

Cookies are small text files stored on your device. z baji uses the following types of cookies:

9.1 Essential Cookies

These cookies are necessary for the website to function properly — such as maintaining your login session, security checks, and remembering language preferences. Core services will not work without them.

9.2 Functional Cookies

These cookies remember your preferences and settings, such as your game preferences or display settings.

9.3 Analytics Cookies

These collect anonymous statistical data to help us understand which parts of the platform are used most and to improve our services.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may make some services harder to use.

10Policy Changes and Contact

10.1 Policy Updates

z baji may update this Privacy Policy from time to time due to changes in services, legal requirements, or industry standards. For significant changes, we will notify you by email or via a notice on the platform.

If you continue to use our services after an updated Policy is published, you will be considered to have accepted the new Policy. We therefore recommend checking this page regularly.

10.2 Related Policies

This Privacy Policy is part of our overall service framework. To learn more about z baji, you can read our About Us page, which describes the company's mission and values.

10.3 Contact Details

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support — in Bengali and English

Our support team is available seven days a week, twenty-four hours a day.